Your Data Protection Is Our Commitment
gy99 ensures the highest level of protection for your personal information. What data we collect, how we use it, and what your rights are — everything is described transparently here.
Table of Contents
Introduction and Scope
gy99 ("we", "our", or "platform") is an online gaming and betting service provider operating for users in Bangladesh. This privacy policy ("policy") applies to all users of our website gy99.cam.
This policy tells you what types of personal information we collect, how that information is processed, who it may be shared with, and what rights you have regarding your information. By using our services, you are considered to be aware of the terms of this policy.
This policy should be read together with our Terms and Conditions and Responsible Gaming policy. If you have any questions, please contact us.
Information We Collect
We collect your information in various ways. The different categories of information collected are described below:
2.1 Registration and Identity Information
Information you provide when opening an account:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport information (where applicable)
- Username and password (hashed)
2.2 Financial and Transaction Information
Information collected during deposit and withdrawal processes:
- bKash, Nagad, Rocket, or bank account numbers
- Transaction amount, date, and time
- Transaction reference ID
- Deposit and withdrawal history
2.3 Gaming Activity Information
Your gaming data that is automatically recorded:
- Which games you played and for how long
- Betting history and results
- Bonus receipt and usage records
- Session start and end times
2.4 Technical and Device Information
Automatically collected from your device and browser:
- IP address and device ID
- Browser type and version
- Operating system information
- Page visit and click-tracking logs
Purpose of Data Use
gy99 uses collected information for the legitimate purposes described below. We never process your information unnecessarily.
3.1 Account Management and Identity Verification
Information is used to create, maintain, and secure your account. This information is essential for completing the identity verification process (KYC) and for preventing unauthorized access.
3.2 Financial Transaction Processing
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Every transaction is recorded, which helps resolve disputes in the future.
3.3 Fraud Prevention and Security
Information is analyzed to protect our platform from fraudulent activity, money laundering, and other illegal activity. This is essential for the safety of all users.
3.4 Customer Service
Our 24/7 live chat support team uses your account information to provide fast and effective assistance. Your previous complaints and resolution history are kept on record.
3.5 Service Improvement and Analysis
Anonymous statistics are generated to improve the user experience, analyze platform performance, and add new features. Personally identifiable information is not used in this process.
3.6 Communication and Notifications
Your email or mobile number is used to send important account notifications, security alerts, and bonus updates. You can opt out of marketing communications at any time.
Cookie and Tracking Technologies
Cookies and similar tracking technologies are used on the gy99 website. Cookies are small text files stored in your browser that help improve your user experience.
Essential Cookies
These cookies are necessary to maintain login sessions, save form data, and ensure security. Without them, the site will not function properly.
Functionality Cookies
These cookies are used to remember your preferred language, theme, and settings. They make each of your visits more convenient.
Analytics Cookies
These cookies are used to understand which pages of the site are visited most and how users navigate the site.
Marketing Cookies
These cookies are used to show you relevant offers and advertisements based on your interests. You can control them from your browser settings.
You can accept or reject cookies by changing your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.
Data Security Measures
gy99 has adopted internationally recognized technical and organizational security measures to protect your information.
SSL Encryption
Our website is fully secured with SSL (Secure Sockets Layer) encryption. All information transmitted between your browser and our servers is transferred in encrypted form, making it impossible for third parties to read.
Password Protection
Your password is never stored in plain form. Passwords are encrypted using industry-standard hashing algorithms. Even our staff cannot view your original password.
Access Control
Access to your personal information is restricted to authorized staff only. Every access is logged and regular audits are conducted.
Security Monitoring
Our security team monitors systems around the clock. When suspicious activity is detected, alerts are automatically triggered and the necessary steps are taken.
Your role is also important in keeping your account secure. Never share your password with anyone and use a strong password. If you notice any suspicious activity, contact our support team immediately.
Your Rights
You have a number of important rights regarding your personal information. gy99 respects these rights and helps you exercise them.
7.1 Right to Access
You can request a copy of your personal information held by us at any time. We will respond within 30 business days of receiving your request.
7.2 Right to Rectification
If your stored information is incorrect or incomplete, you can request a correction. Information can be updated easily through account settings or via the support team.
7.3 Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, this request may be limited in cases involving legal obligations, ongoing disputes, or financial records.
7.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes (such as marketing communications). After you object, we will stop processing your information for that purpose.
7.5 Right to Data Portability
You can request your personal information in a structured, commonly used format. You may use this information with another service.
To exercise any of the above rights, please contact our support team: [email protected]
Data Retention Period
gy99 retains your information only for as long as is necessary and legally required.
8.1 Active Account Information
All information is retained while your account is active. This information is essential for account management, customer service, and security.
8.2 Closed Account Information
Even after an account is closed, financial transaction records, identity verification information, and dispute-related documents are retained for a defined period. This is necessary for legal obligations and potential fraud investigations.
8.3 Marketing Information
If you opt out of marketing communications, promotional messages will stop being sent to your email or number from that point on. However, transaction notifications related to your account will continue to be sent.
Protection of Minors
All services at gy99 are for persons aged 21 and over only. We are fully aware of and committed to the protection of minors.
Minor User Policy
Age verification is mandatory during the registration process. If any user is found to be under 21 years of age, the account will be immediately suspended and all transactions will be cancelled. We do not knowingly collect or store any information from minors. To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes
Update & Change Process
gy99 may update this privacy policy from time to time. When changes are made:
- The date of the latest update on this page will be changed.
- For significant changes, a notification will be sent to the registered email address.
- Continued use of the service after changes are made will be considered as acceptance of the new policy.
We recommend that you visit this page regularly and stay updated on any changes.
Contact Us
If you have any questions, comments, or requests regarding your information related to this privacy policy, please contact us:
24/7 Live Chat Support
For the fastest assistance, contact us via live chat. Our Bengali-speaking support team is ready to serve you seven days a week, twenty-four hours a day.
Email Support
For formal privacy-related requests or detailed enquiries, please email:
For more information, please visit our FAQ page, Terms & Conditions, and Responsible Gaming page.