gy99 Terms and Conditions

1.1 Parties to the Agreement

These terms form a legal agreement between gy99 ("we", "our", "platform") and the user ("you", "member", "player"). gy99 is an online entertainment platform that provides online gaming, casino and sports betting services for users in Bangladesh.

1.2 Nature of Services

gy99 is a safe and reliable online entertainment platform. Our services include:

• Slot games and live casino services
• Cricket, football and other sports betting
• Color games and other instant games
• Transactions via bKash, Nagad, Rocket and bank transfer
• 24/7 live chat support in Bengali

1.3 Applicable Law

These terms are governed in accordance with applicable international online gaming laws and regulations. All operations of the gy99 platform are conducted in compliance with applicable rules, and SSL encryption technology is used to protect user data.

2.1 Age Requirement

To use gy99's services you must be 21 years of age or older. No person under the age of 21 may create an account or use any service on our platform.

2.2 Geographic Eligibility

It is entirely your responsibility to ensure that online gaming is legal in the country or region from which you are accessing the platform. Using the platform from any region where online gaming is legally restricted is prohibited.

2.3 Identity Verification

gy99 reserves the right to verify a user's age and identity at any time. Failure to provide the required documents for verification may result in the account being temporarily suspended or permanently terminated.

3.1 Single Account Policy

Each individual may hold only one gy99 account. Creating multiple accounts is strictly prohibited and may result in all accounts being terminated and balances forfeited.

3.2 Information Provided at Registration

You must provide true, accurate and complete information when creating an account. If false information is provided:

• The account will be terminated immediately
• Any pending withdrawals may be cancelled
• Bonus and promotional benefits will be forfeited

If your information changes, notify us immediately via live chat.

3.3 Password and Security

It is your responsibility to keep your account password and login details strictly confidential. You are fully responsible for all activities carried out under your account. If you lose your password or suspect unauthorised access, notify [email protected] immediately.

4.1 Deposit Rules

The following payment methods are accepted for depositing funds into gy99: bKash, Nagad, Rocket and bank transfer.

• Minimum deposit amount: ৳200 (all methods)
• All transactions are secured by SSL encryption
• Deposits are credited to the account instantly upon completion
• Use only a payment method registered in your own name

4.2 Withdrawal Rules

The following conditions apply to withdrawal processing:

• Minimum withdrawal amount: ৳800
• Standard processing time: 5–30 minutes
• Identity verification must be completed before requesting a withdrawal
• Withdrawals must be made using the same method as the deposit
• Withdrawals may be declined if bonus wagering requirements have not been met

4.3 Transaction Cancellation Policy

Once a deposit transaction has been initiated it cannot be cancelled. A withdrawal request may be cancelled before processing begins. If fraud is suspected, gy99 reserves the right to suspend any transaction during the investigation period.

5.1 Welcome Bonus

New members can receive a 100% match bonus of up to ৳10,000 on their first deposit. To receive this bonus:

• A minimum deposit of ৳200 is required
• The bonus will be provided at 100% of the deposit amount, up to ৳10,000
• The bonus wagering requirement is 10x (ten times the deposit plus bonus)
• If you withdraw without meeting the wagering requirements, the bonus will be forfeited

5.2 VIP Program

gy99's VIP program has four tiers, each offering a weekly cashback:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback

Play consistently to move up through the tiers and enjoy more benefits.

5.3 Bonus Abuse Prohibited

Any form of bonus abuse is strictly prohibited, including claiming bonuses using multiple accounts, earning bonuses through family members, or attempting to meet wagering requirements through artificial bets. If detected, the accounts involved will be terminated.

6.1 Betting Rules

All bets on gy99 must be placed in accordance with the established rules. A bet once confirmed cannot be changed or cancelled. gy99 reserves the right to cancel bets confirmed at incorrect odds due to a technical error.

6.2 Game Results

All game results are determined by a certified random number generator (RNG) that ensures fair play. gy99 is committed to ensuring fair play across all games.

6.3 Maximum Bet Limits

A maximum bet limit is set for each game and event, which is displayed in the game interface. gy99 reserves the right to change bet limits under special circumstances.

7.1 Strictly Prohibited

The following activities are strictly prohibited on the gy99 platform:

• Money laundering or attempting to conceal the source of illegal funds
• Fraudulent activity or using another person's identity
• Using bots, automated software or hacking tools
• Exploiting the system through multiple accounts
• Threatening or harassing other users
• Intentionally exploiting technical errors in the platform
• Operating an account on behalf of a minor

8.1 Voluntary Account Closure

You may request to close your account at any time via live chat or by emailing [email protected]. Any available balance should be withdrawn before closing the account.

8.2 Termination by gy99

gy99 may temporarily suspend or permanently terminate an account in the following circumstances:

• Violation of any provision of these terms
• Fraud or suspicious activity
• Providing false or incomplete information
• Failure to cooperate with identity verification
• Self-exclusion for responsible gaming reasons

8.3 Inactive Accounts

If an account remains completely inactive for an extended period, gy99 may mark it as inactive. Contact us via live chat to reactivate an inactive account.

9.1 Service Availability

gy99 makes every effort to keep the service running for as much time as possible, however temporary interruptions may occur due to technical maintenance, cyber attacks or unforeseen circumstances. gy99 is not liable for any loss arising from such interruptions.

9.2 Gaming Losses

Online gaming and betting carry a risk of losing money. gy99 is not responsible for any financial loss suffered by a user as a result of gaming or betting. Play responsibly and only wager an amount you are comfortable losing.

9.3 Third-Party Software

gy99 uses software from third-party game providers. gy99's liability for any errors or technical issues in this software is limited. However, we will work with our partners to resolve any issues that arise.

10.1 Data Collection

gy99 collects the following types of information from users:

• Registration information (name, email, date of birth)
• Payment information (transaction details, payment method)
• Technical information (IP address, browser information)
• Gaming activity information (betting history, win/loss records)

10.2 Data Protection

All user data is protected by SSL encryption technology. gy99 never sells or unauthorizedly shares users' personal information with third parties. To read our full privacy policy, visit the Privacy Policy page.

11.1 How to Submit a Complaint

For any dispute or complaint, please contact our customer support team first:

• Instant support via 24/7 live chat
• Email: [email protected]

Our support team provides round-the-clock assistance in Bengali.

11.2 Dispute Resolution Timeframe

All disputes will be addressed within a reasonable time after receipt. Complex matters may take longer to resolve, but we treat every complaint seriously. The relevant account may be temporarily restricted while an investigation is ongoing.

11.3 Final Decision

In all gaming disputes, gy99's decision will be considered final; however, we always evaluate each matter on the basis of fairness. We are committed to protecting the interests of our users.

12.1 Right to Make Changes

gy99 reserves the right to amend, change, or update these rules and terms at any time. Changes will take effect as soon as they are published on this page.

12.2 Notification of Changes

For significant changes, gy99 will attempt to send a notification to the registered email address or on the platform. However, it is the user's responsibility to visit this page regularly and stay informed about the latest terms.

12.3 Continuity of Consent

If you continue to use the platform after updated terms have been published, this will be considered your acceptance of the new terms. If you do not agree with the new terms, please contact us to close your account.